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Why consider an IT Service Management System (ITSM)?
An IT Service Management System ensures the effective running and delivery of IT services to your clients thus ensuring optimum client satisfaction. This management system provides for a well organised framework resulting in excellent service delivery. Failure to ensure this can lead to risks to business continuity, release management and security.
(How can I avoid compromising the delivery of IT Services?
ISO 20000-1 is a standard to promote the adoption of an integrated process approach to the effective delivery of IT services. It offers a set of controls against which an organisation can be assessed for effective IT Service Management processes. The standard has become a basic business requirement, similar to ISO 9001 and allows the organisation using the standard to operate in line with international best practice to minimise risks associated with the delivery of the service.
