An IT Service Management System ensures the effective running and delivery of IT services to your clients, ensuring
optimum client satisfaction. The management system provides a well organised framework resulting in well managed
service delivery, the lack of which leads to risks to business continuity, release management and security.
ISO 20000-1 is a standard to promote the adoption of an integrated process approach to the effective delivery of IT
services. It provides a set of controls against which an organisation can be assessed for effective IT Service
Management processes. ISO 20000-1 has become a basic business requirement, similar to ISO 9001 and allows the
organisation using the standard to operate in line with international best practice and minimises risks associated with
the delivery of the service.
There are a number of reasons to seek certification. Implementing an ISO 20000-1 system will ensure you:
- enforce compliance
- assist the business to operate more effectively
- increase staff morale
- continuously improve
Certification to the standard also leads to:
- improved reputation
- consistency
- competitive advantage
- management and staff will better understand their business, their roles and the processes within the organisation
Your first step is to contact Certification Europe for further information and a no-obligation quotation.
The process of becoming certified to this international standard is described below as a series of sequential steps.
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Certification Europe auditors are some of the most experienced both nationally and internationally. They provide a
professional, client focused and dynamic approach to the audit process and bring their experience to your business.
Certification Europe is an Irish based, internationally focused certification body. Headquartered in Dublin, the company
provides independent, accreditated professional audit services in a number of areas, including IT Service Management
(ITSM).
Quality
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Health & Safety
Information Security
E-Signatures
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AIC Inspection
