ISO 20000-1:2011 IT Service Management Systems

ISO 20000-1

What is ISO 20000-1:2011?

ISO 20000-1 is the international standard for quality management specifically focused on IT Service Management. ISO 20000-1:2011 (the latest version of ISO 20000-1) provides a set of standardised requirements for an IT service management system (SMS). Given how vital IT is to organisations, it is essential that both your internal and external IT services are aligned with the needs of your business and customers.

Certification to ISO 20000-1 IT Service Management ensures that your day to day service delivery is carried out in a way that drives customer satisfaction through improved service and leads. ISO 20000-1 also helps organisations to ensure the effective running and delivery of IT services, continually improve processes and drive customer focus.

 

Benefits of ISO 20000-1

By achieving certification to ISO 20000-1 IT Services Certification, your organisation will be able to reap numerous benefits such as:

Reduction in incidents and improved incident managementImproving corporate image and credibility Adoption of an integrated process to the delivery of IT services Reduction in response times and interruptions to IT serviceImproved management of costs, leading to financial savings A culture of continuous improvementGreater understanding of roles and business objectives Ensuring legislative awareness and compliance Protecting the company, assets, shareholders and directorsIncreased customer satisfaction from internal and/or external customers Provides you with a competitive advantage Enhanced customer satisfaction that improves client retention Consistency in the delivery of your service or product

ISO 20000-1:2011 Accreditation

Certification Europe is accredited to audit and issue certificates for ISO 20000- 1 by APMG.

Accreditation is the process by which a certification body is recognised to offer certification services. In order to become accredited, Certification Europe is required to implement ISO 17021 which is a set of requirements for certification bodies providing auditing and certification of management systems. Certification Europe is audited annually by our accreditation bodies to ensure its services meet the exact requirements of the relevant accreditation standards.

Please visit Our Accreditation page for further information on our accreditation.

 

Certification Review & Decision; granting, refusing, maintaining, renewing, suspending, restoring or withdrawing certification or expanding or reducing the scope of the certification.

What industries implement ISO 20000-1:2011?

An increasing number of organisations are implementing an IT Service Management System (ITSMS), based around ISO 20000-1. By certifying to this IT standard, companies are able to independently demonstrate to their customers that they are meeting (and sometimes exceeding) industry best practice, which ensures that your day to day service delivery is carried out in a way that drives customer satisfaction through improved service and leads to continuous improvement.

The IT Service Management Standard lasts for three years and is subject to mandatory audits to ensure that you are compliant. At the end of the three years, you will be requested to complete a reassessment audit in order to receive the standard for an additional three years.

ISO 20000-1:2011 Training

Certification Europe can provide in house training for your staff through the process of implementation and the auditing of your systems internally to ISO 20000-1. Contact out team today to learn more about our training courses or head to our dedicated training website Certification Europe Academy

Contact our team today to receive a free no-obligation competitive quotation from our dedicated business development team. We will devise a comprehensive quote which will be in line with your requirements.

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