Complaints

Certification Europe is committed to providing a first class certification service and maintaining the highest standards to all of our clients.

We do recognise that on occasion it may be necessary for our customers to raise a complaint with us. If you wish to raise a compliant, please get in touch with us through one of the following means:

Call us on: 00 353 1 642 9300

Email: info@certificationeurope.com

Address:
Certification Europe
Block 20A, Beckett Way, Park West Business Park, Dublin 12

Or complete the contact request form on our Contact page.

Appeals

An applicant or certified client may formally request Certification Europe to re-consider any adverse decision made which relates to its current or desired certification status. The applicant or certified client should submit an appeal in writing to info@certificationeurope.com or postal address (stated below) within one month of the date of written notification of the decision in question.

Address:
Certification Europe
Block 20A, Beckett Way, Park West Business Park, Dublin 12

Complaints / Appeals Investigation

On receipt of a complaint or appeal, Certification Europe shall:

  1. Acknowledge your complaint/appeal within 5 working days
  2. Appoint an independent and impartial person to investigate the matter (This may take the form of Team leaders and/or the Impartiality Committee)
  3. Record details of the complaint/appeal in the complaints register
  4.  Aim to resolve the complaint/appeal within 20 working days
  5. Provide formal notice of the outcome at the end of the investigation into the complaint/appeal.






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Certification EU
CERTIFICATION EUROPE

Block 20A, Beckett Way
Parkwest Business Park
Dublin 12
D12 P8R2

CONTACT

Phone: +353 1 642 9300

email: Info@certificationeurope.com

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