Complaints & Appeals

Certification Europe is committed to providing a first class certification service and maintaining the highest standards to all of our clients.

Complaints:

We do recognise that on occasion it may be necessary for our customers to raise a complaint with us. If you wish to raise a compliant, please get in touch with us through one of the following means:

Call us on: 00 353 1 642 9300

Email: customerservices@certificationeurope.com

Or complete the contact request form on our Contact page.

Appeals:

If  you wish to appeal against the outcome of an assessment, or on any other matter that affects your certification, Certification Europe has an appeals process that you must follow. In order to help you, information is available on our website or you can email info@cerficationeurope.com . Any appeals process will not bias any dealing you currently have or will have in the future working relationship with Certification Europe Ltd.

Address:
Certification Europe
Block 20A, Beckett Way, Park West Business Park, Dublin 12

Complaints / Appeals Investigation

On receipt of a complaint or appeal, Certification Europe shall:

  1. Acknowledge your complaint/appeal within 5 working days
  2. Appoint an independent and impartial person to investigate the matter (This may take the form of Team leaders and/or the Impartiality Committee)
  3. Record details of the complaint/appeal in the complaints register
  4. Aim to resolve the complaint/appeal within 20 working days
  5. Provide formal notice of the outcome at the end of the investigation into the complaint/appeal.






Join our Mailing List

For updates and industry news join our mailing list today.

Certification EU
CERTIFICATION EUROPE

Block 20A, Beckett Way
Parkwest Business Park
Dublin 12
D12 P8R2

CONTACT

Telephone: +353 1 642 9300

Email: Info@certificationeurope.com

Newsletter Subscription

Newsletter Subsciption
Areas of interest

All fields are mandatory