Certification Europe Awards ISO20000 to Eircom Business

L/R: Ronan Kneafsey, Managing Director eircom Business; Michael Brophy, CEO Certification Europe; Enda Doyle, Assure and Customer Service Director, eircom Business

Following a rigorous auditing process we have formally awarded the ISO20000-1:2011 certification to eircom, Ireland’s leading managed services provider.  ITSMS ensures eircom’s service management systems operate to the highest standards.

“eircom deserved recognition for achieving the certification to an unusual depth and breadth. They have faced a unique challenge in the way they executed ISO20000 ITSMS. They are the first organisation to incorporate a wide variety of third parties’ software products and take responsibility for them within the implementation at such a high standard. For this effort they deserve to be congratulated,” said Michael Brophy, CEO, Certification Europe.

ISO20000-1 offers customers an assurance that IT service management systems are operating to the highest possible standard. Certification gives confidence to customers that the SLA they have in place with eircom is operated in line with international best practice – and that it has been verified by a competent third party.

Specifically the certification has been awarded to eircom in recognition of the high standards the company achieved in the delivery, service and management of all voice, data, mobile solutions and managed services in the eircom Business service catalogue. The company is the largest operator of voice and data communications networks and services to businesses in Ireland and the ISO20000 certification is a critical component to the high-quality delivery of its growing managed service portfolio.

“We are committed to achieving the highest industry standards and we are delighted to receive ISO20000 certification across our managed services portfolio. Two years ago we embarked on a transformation programme which now enables us to offer our customers a comprehensive suite of managed services. Our customers want assurance that the eircom services they rely on will be delivered professionally, perform reliably and actively contribute to the success of their organisations. The certification is an independent confirmation that the way we provide, manage and deliver our solutions for our customers is to the highest standard” said Ronan Kneafsey, Managing Director, eircom Business.

The award follows a comprehensive, two year service transformation programme, which has helped eircom Business achieve the following:

  • Consistent, world-class service provision based on ITIL V3 2011 edition
  • A new Next Generation Service Centre, which offers a single point of contact for faster resolution of customer queries on any eircom Business solution
  • A comprehensive team based in Ireland, with experts handling all customer issues, from simple queries to complex engineering issues

The new ISO certification for eircom comes at a time when more Irish organisations are seeking to consolidate IT vendors, in favour of a deeper relationship with a lead IT partner who can provide and manage a more complete portfolio of services.

For more information on eircom’s ISO20000-1 certified managed services, visit www.eircomforbusiness.ie/managed_services


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