ISO 20000 drives customer focus
Eircom Business, ISO 20000 customers with Certification Europe, featured in the “Network for a Nation” supplement in the Irish Times on Wednesday the 12th of June.
Speaking about how eircom’s business products can scale up or down to fit any requirement as well as stressing eircom Business’s commitment to service the managing director of eircom Business, Ronan Kneafsey, spoke about how his company had been certified to ISO 20000 by Certification Europe.
“We are a partner and a resource for businesses and we bring our thought leadership in technology to bear on their behalf,” says Kneafsey. “Service is in our DNA and our service offering has now been accredited to the ISO 20000 quality standard. Our customer base and our business partners place a huge trust in us and that means a lot.
Certification to ISO 20000-1 IT service management ensures that your daily services and activities are carried out in a way that drives customer satisfaction. The customer is truly king through improved service and leads to on-going continuous improvement that in turn drives customer satisfaction.
Eircom business delivers services to well over 100,0000 business customers. According to Kneafsey its success is firmly based on the combination of the eircom physical network, the company’s strong service heritage, its range of integrated solutions across communications and IT, as well as the experienced talent and expertise of its people.
“The breach of products and services we offer our customer is very wide,” he says. “We offer the full range of standard service such as voice, broadband, fixed link telephony, mobile we also offer a rang of bespoke and tailored solutions to meet the specific needs of individual customers.